Portenya

Jewelry with meaning 💍 Consciously made by hand 💙

Valencia, Spain
| 8,935 Sales | 5 out of 5 stars 5 out of 5 stars

Rave reviews

Average review rating is 4.8 or higher

Portenya is taking a short break

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Note from shop owner 🤍 We are currently taking a break but don't worry, we'll be back soon with brand new designs!
🤍 Please, contact us if you have any concerns. We're here to help you and to make your day brighter!

Note from shop owner

Last updated on Apr 17, 2024

🤍 We are currently on vacation but don't worry, we'll be back soon with brand new designs!
🤍 Please, contact us if you have any concerns. We're here to help you and to make your day brighter!

Paula

Contact shop owner

Paula

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Average item review
5 out of 5 stars
(2034)
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About Portenya

Sales 8,935
On Etsy since 2014

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Wear only what makes you feel beautiful ✨

Shop members

  • 👩 Paula

    Owner, Designer, Creator

    I take care of design, workmanship, photography, customer service, shipping & more! I love what I do! I put my heart and soul in every piece I make. My ultimate goal is to make my customers happy and build a conscious and sustainable jewelry brand.

  • 🧔 David

    Assistant, Shipper, Photographer

    I'm in charge of the shipping process. I carefully pack your jewelry and do my best to send it as soon as possible. I also help create pieces for you. I take outdoor pictures of your jewelry and provide advice about marketing and logistic issues.

  • 👩‍🦱 Constanza

    Maker, Assistant, Designer

    I'm a professional jeweler who specializes in enamel and metalsmith. I apply my expertise working hand in hand with Paula so we can deliver the best designs and quality possible. I'm also in charge of making each process more sustainable for the 🌎 .

Shop policies

Last updated on Feb 8, 2023

Shipping

See item details for estimated arrival times.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment options

Secure options
Paypal Visa Mastercard Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: accepted

Request a cancellation: within 2 hours of purchase

More information

Last updated on May 19, 2022

Frequently asked questions

✨ ABOUT SHIPPING

Your order will be sent by Standard Shipping:👉 Your package will be delivered straight to your mailbox.👉 No signature: Fast and comfortable!NO tracking number available unless you upgrade your shipping method at checkout.If you want a tracking number please upgrade to this shipping option or choose Express shipping.👉 Your customized items will be shipped by Registered Mail with tracking number, to make sure they will arrive safely to you.👉 For countries that don't have reliable post service, their orders will be sent by Registered Mail with tracking number since we had issues with standard shipping in the past.🤶 Shopping for Christmas gifts? 🎄 Upgrade to Fast shipping here: www.etsy.com/listing/500101705

🌠 FAST SHIPPING AVAILABLE

The estimated shipping times for Standard shipping and Registered shipping are:5-15 business days to EUROPEAN UNION7-21 business days to EUROPE NON-EU7-28 business days to USA & CANADA10-28 business days to AUSTRALIA, ASIA & REST OF THE WORLDSo if you're in a hurry, we highly recommend you to upgrade to FAST shipping, which takes ONLY 1-4 business days to arrive! Crazy, right? 💁Your order will arrive by DHL courier:- Super fast!- Tracking number available ✌🙌✈🌎✅ Please, LEAVE YOUR PHONE number at checkout.❎ NO P.O. Box address, please.

📦 LOSS PACKAGE

Please keep in mind that Standard or Registered Shipping can take up to 2 months in worst cases, especially if the package is held up in customs. Since these situations are beyond my control, I sincerely seek your understanding and patience on this. :)The post office will not consider a package is lost until 8 weeks have passed after the package is shipped, so I can't claim your package before that time frame. If you still didn't receive your order after 8 weeks, please contact me and we'll figure out a solution.However, be aware that Standard Shipping does not provide insurance so if you want to ensure your delivery, please upgrade your shipping method to Registered or Express.

😍 HAPPINESS GUARANTEED

We offer a happiness guarantee! If you are not happy with your jewelry be sure to send us a message on Etsy before leaving a negative review and we'll be happy to help you out :)If you want to return any item, please contact me before.The return will be accepted only if the item is returned in perfect conditions and in its original packaging. Earrings are not returnable due to hygiene reasons.I will issue a voucher code of the value of your order (shipping charges are non-refundable), once I receive the unworn item and see it is in its original conditions.Shipping costs for sending back is a costumer responsibility.

💖 CUSTOM REQUESTS ARE WELCOME

Need a unique piece for your special occasion? Or have you seen a design that catches your eye but you're not quite sure where to get it?I can create almost anything your heart desires with high quality and affordable prices. I'm always open to your ideas to make them come true! ♥Just contact me and we'll work on your personalized design :)

🎁 PACKAGING AND GIFTS

Your new jewelry will arrive well-wrapped in a cute eco-friendly paper bag or organza bag, ready to give away or to keep for yourself!If you want me to add a little note on the packaging, please let me know in a comment at the checkout and I'll be glad to do so at no additional charge.A complete order containing multiple pieces comes wrapped in one single package. If you would like each individual piece to be in its own packaging, please let me know and I would be more than happy to wrap items separately for you.🍃Our ECO-Promise: To reduce paper waste, your order receipt will not be included in your package unless requested.🍃 ZERO WASTE option: Please let me know at checkout if you want your package to be plastic-free.

💛 CARE INSTRUCTIONS

If you take good care of your pieces, they may last you longer.▶ My jewelry is not waterproof. Please remove it before getting into the shower, hot tub, swimming pool, or washing dishes.▶ Keep it away from chemicals and perfume: always put it on last and take it off first.▶ Keep each piece separately in plastic bags and away from sunlight.▶ Please don't sleep in your jewelry.

🌿 ECO-FRIENDLY MATERIALS

Portenya's jewelry designs are NICKEL FREE and LEAD FREE, perfect for sensitive skins. Additionally, we only use VEGAN suede for our chokers. You can be sure that ALL the materials we use to make our jewelry are high-quality and friendly with Mother Nature. 🌏🌿

💲 WHOLESALE IS WELCOME

We have wholesale offers!If you would like to know more about the details, please message us letting us know your petition. We will be super happy to answer asap!