Portenya is taking a short break
Reviews
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Noelle on Mar 25, 2024
5 out of 5 starslove my locket,what a wonderful way to remember my horse,Velocity,by always having some of his beautiful tail close to my heart
Paula responded on Apr 5, 2024
Thrilled to hear that, Noelle! 🌟 So sweet to know that your locket is now holding a piece of Velocity's spirit close to your heart forever 🐎❤️
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Leanna on Apr 17, 2024
5 out of 5 starsI am very happy with my purchase! I have already received several compliments on the necklace and I love the choker length. Paula (the seller) was helpful and responsive to all my messages! I would definitely recommend this product!
Paula responded on Apr 17, 2024
Thank you for taking the time to leave a review, Leanna! Much appreciated 🌹 It was a pleasure working with you!
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Adelia-Agatha on Apr 5, 2024
5 out of 5 starsLovely, well crafted and arrived very quickly. Thank you!!
Paula responded on Apr 7, 2024
Oh, Adelia... your kind words light up our day! 🌟 Crafting treasures that make hearts flutter is what we love most. Thanks a ton for your sweet feedback! 🌸💖
Wear only what makes you feel beautiful ✨
Shop members
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👩 Paula
Owner, Designer, Creator
I take care of design, workmanship, photography, customer service, shipping & more! I love what I do! I put my heart and soul in every piece I make. My ultimate goal is to make my customers happy and build a conscious and sustainable jewelry brand.
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🧔 David
Assistant, Shipper, Photographer
I'm in charge of the shipping process. I carefully pack your jewelry and do my best to send it as soon as possible. I also help create pieces for you. I take outdoor pictures of your jewelry and provide advice about marketing and logistic issues.
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👩🦱 Constanza
Maker, Assistant, Designer
I'm a professional jeweler who specializes in enamel and metalsmith. I apply my expertise working hand in hand with Paula so we can deliver the best designs and quality possible. I'm also in charge of making each process more sustainable for the 🌎 .
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
More information
Frequently asked questions
✨ ABOUT SHIPPING
Your order will be sent by Standard Shipping:👉 Your package will be delivered straight to your mailbox.👉 No signature: Fast and comfortable!NO tracking number available unless you upgrade your shipping method at checkout.If you want a tracking number please upgrade to this shipping option or choose Express shipping.👉 Your customized items will be shipped by Registered Mail with tracking number, to make sure they will arrive safely to you.👉 For countries that don't have reliable post service, their orders will be sent by Registered Mail with tracking number since we had issues with standard shipping in the past.🤶 Shopping for Christmas gifts? 🎄 Upgrade to Fast shipping here: www.etsy.com/listing/500101705
🌠 FAST SHIPPING AVAILABLE
The estimated shipping times for Standard shipping and Registered shipping are:5-15 business days to EUROPEAN UNION7-21 business days to EUROPE NON-EU7-28 business days to USA & CANADA10-28 business days to AUSTRALIA, ASIA & REST OF THE WORLDSo if you're in a hurry, we highly recommend you to upgrade to FAST shipping, which takes ONLY 1-4 business days to arrive! Crazy, right? 💁Your order will arrive by DHL courier:- Super fast!- Tracking number available ✌🙌✈🌎✅ Please, LEAVE YOUR PHONE number at checkout.❎ NO P.O. Box address, please.
📦 LOSS PACKAGE
Please keep in mind that Standard or Registered Shipping can take up to 2 months in worst cases, especially if the package is held up in customs. Since these situations are beyond my control, I sincerely seek your understanding and patience on this. :)The post office will not consider a package is lost until 8 weeks have passed after the package is shipped, so I can't claim your package before that time frame. If you still didn't receive your order after 8 weeks, please contact me and we'll figure out a solution.However, be aware that Standard Shipping does not provide insurance so if you want to ensure your delivery, please upgrade your shipping method to Registered or Express.
😍 HAPPINESS GUARANTEED
We offer a happiness guarantee! If you are not happy with your jewelry be sure to send us a message on Etsy before leaving a negative review and we'll be happy to help you out :)If you want to return any item, please contact me before.The return will be accepted only if the item is returned in perfect conditions and in its original packaging. Earrings are not returnable due to hygiene reasons.I will issue a voucher code of the value of your order (shipping charges are non-refundable), once I receive the unworn item and see it is in its original conditions.Shipping costs for sending back is a costumer responsibility.
💖 CUSTOM REQUESTS ARE WELCOME
Need a unique piece for your special occasion? Or have you seen a design that catches your eye but you're not quite sure where to get it?I can create almost anything your heart desires with high quality and affordable prices. I'm always open to your ideas to make them come true! ♥Just contact me and we'll work on your personalized design :)
🎁 PACKAGING AND GIFTS
Your new jewelry will arrive well-wrapped in a cute eco-friendly paper bag or organza bag, ready to give away or to keep for yourself!If you want me to add a little note on the packaging, please let me know in a comment at the checkout and I'll be glad to do so at no additional charge.A complete order containing multiple pieces comes wrapped in one single package. If you would like each individual piece to be in its own packaging, please let me know and I would be more than happy to wrap items separately for you.🍃Our ECO-Promise: To reduce paper waste, your order receipt will not be included in your package unless requested.🍃 ZERO WASTE option: Please let me know at checkout if you want your package to be plastic-free.
💛 CARE INSTRUCTIONS
If you take good care of your pieces, they may last you longer.▶ My jewelry is not waterproof. Please remove it before getting into the shower, hot tub, swimming pool, or washing dishes.▶ Keep it away from chemicals and perfume: always put it on last and take it off first.▶ Keep each piece separately in plastic bags and away from sunlight.▶ Please don't sleep in your jewelry.
🌿 ECO-FRIENDLY MATERIALS
Portenya's jewelry designs are NICKEL FREE and LEAD FREE, perfect for sensitive skins. Additionally, we only use VEGAN suede for our chokers. You can be sure that ALL the materials we use to make our jewelry are high-quality and friendly with Mother Nature. 🌏🌿
💲 WHOLESALE IS WELCOME
We have wholesale offers!If you would like to know more about the details, please message us letting us know your petition. We will be super happy to answer asap!